Basic Provisions

These terms and conditions apply to all contracts concluded with us, Thousand Puffs, via our website, https://thousandpuffs.com. Any terms and conditions you may have are expressly excluded unless otherwise agreed.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their commercial or independent professional activities. An entrepreneur is any natural or legal person or partnership with legal capacity who acts in the exercise of their independent professional or commercial activity when entering into a legal transaction.

Conclusion of the Contract

The contract involves the sale of goods.

By placing a product on our website, we are making a binding offer to conclude a contract under the terms described in the product listing.

Contracts are concluded via our online shopping cart system as follows:

1. Add products to your “shopping cart.”
2. Access the “shopping cart” to make changes at any time.
3. Proceed to the “Checkout” page, enter your personal data, and select payment and shipping options.
4. Review your order on the order overview page.
5. If you choose an instant payment method (e.g., credit card or Klarna), you will be redirected to the payment provider’s website.
6. By clicking the “order with payment” button, you accept our offer, and the contract is concluded.

Your requests for quotes are non-binding. We will send you a binding offer via email, which you can accept within 5 days.

Order processing and all necessary information for contract conclusion are automated via email. Ensure your provided email address is correct and that you can receive our emails (check your spam filter).

Right of Retention and Retention of Title

You can only exercise a right of retention if it pertains to claims from the same contractual relationship.

The goods remain our property until the purchase price is fully paid.

For entrepreneurs:

• We retain ownership until all claims from the ongoing business relationship are settled. Pledging or transferring security is not allowed before ownership transfer.
• You may resell goods in the ordinary course of business, assigning claims from the resale to us up to the invoice amount.
• If goods are combined or mixed, we acquire co-ownership of the new item proportional to the invoice value of the combined goods.
• We will release securities at your request if their realizable value exceeds the secured claim by more than 10%.

Warranty

The statutory liability rights for defects apply.

As a consumer, please inspect the item upon delivery for completeness, defects, and transport damage, and report any issues promptly. Failure to do so does not affect your statutory warranty claims.

For entrepreneurs:

• Only our information and the manufacturer’s product description are considered the agreed condition of the item.
• In case of defects, we may choose to repair or replace the item. If the defect is not rectified after two attempts, you may request a price reduction or withdraw from the contract.
• The warranty period is one year from delivery date. This does not apply to damages caused by gross negligence, fraudulent concealment of defects, or items used for a building.

Choice of Law, Place of Performance, Place of Jurisdiction

USA law applies. For consumers, this applies only to the extent that it does not withdraw protection granted by mandatory provisions of the law of the consumer’s habitual residence.

The place of performance and jurisdiction for all services and disputes is our registered office, unless you are a consumer. The same applies if you do not have a general place of jurisdiction in USA or your place of residence is unknown when the action is brought. 

Child Protection

We only enter into contracts with customers who have reached the legally required minimum age for goods subject to the Youth Protection Act. Age restrictions are indicated in the item descriptions.

By placing an order, you confirm you meet the legal age requirement and your provided details are correct. Ensure only authorized persons of legal age receive the delivery.

If we must conduct an age check, our logistics provider will only deliver to persons who meet the legal age requirement and may request ID verification.

Customer Information

Identity of the Seller: Thousand Puffs
Email: [email protected]

Contract Conclusion: The steps for contract conclusion are outlined in “Conclusion of the Contract” above.

Contract Language and Text Storage: The contract language is English. We do not store the complete contract text. You can print or save the contract data before submitting your order. After placing your order, we will send the order data and terms and conditions by email.

Essential Characteristics of the Goods or Services: Refer to the respective offer for essential characteristics.

Prices and Payment Terms: Prices and shipping costs are total prices including all taxes. Shipping costs are not included in the purchase price and are shown separately during the ordering process.

For deliveries outside the USA, additional costs such as customs duties and taxes may apply, which you must bear. You are also responsible for any money transfer fees.

Payment methods are indicated on our website. Payment claims are due immediately unless otherwise stated.

Delivery Terms: Delivery conditions, dates, and restrictions are indicated on our website or in the respective offer.

Consumers bear the risk of accidental loss or deterioration of the item during shipment only upon receipt. For entrepreneurs, delivery and shipping are at your risk.

Statutory Liability for Defects: Liability for defects is based on the warranty regulation in our terms and conditions.

Right of Cancellation: You have the right to cancel this contract within 30 days without reason. The cancellation period is 30 days from when you or a designated third party takes possession of the goods. Notify us of your cancellation by mail, fax, or email. We will refund payments within 2 to 3 business  days using the same payment method, unless otherwise agreed. We may withhold reimbursement until the goods are returned or proof of return is provided.

Return goods promptly within 30 days of notifying us of cancellation. We will bear the return shipping costs. You are liable for any loss in value due to handling beyond what is necessary to establish the nature, characteristics, and functionality of the goods.

Contact Information: Thousand Puffs
Email: [email protected]

Information on Contract Conclusion: The steps for contract conclusion are detailed in “Conclusion of the Contract” above.